REFUND POLICY

At Hogg Ranch Meat Company, we want you to be satisfied with your purchase. Because we sell food products, including frozen and perishable beef and eggs, certain products may have limited eligibility for returns or refunds.

Please review your order carefully before completing your purchase.

FOOD PRODUCTS

For food safety and quality reasons, Hogg Ranch Meat Company generally does not accept returns of food products once they have been picked up or delivered.

This may include beef cuts, ground beef, steaks, beef boxes, eggs, frozen prepared foods, and other food products.

If you receive an incorrect, damaged, or otherwise problematic order, please contact us as soon as possible so that we can review the issue and determine whether a replacement, refund, credit, or other resolution is appropriate.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, contains an incorrect product, or there is another issue with the order, please contact Hogg Ranch Meat Company promptly.

When contacting us, please provide:

• Your name

• Order number

• Date of purchase or delivery

• A description of the issue

• Photographs of the product or packaging when applicable

We may request photographs or other information to help us understand and resolve the issue.

Each situation will be reviewed individually.

PERISHABLE AND FROZEN PRODUCTS

Many Hogg Ranch products are frozen or perishable.

Customers are responsible for promptly receiving their orders and properly storing products after pickup or delivery.

Hogg Ranch Meat Company is generally not responsible for products that are damaged, spoiled, or otherwise affected because an order was not promptly received, refrigerated, or frozen after pickup or delivery.

Customers should follow any storage and handling instructions provided with their products.

ORDER CANCELLATIONS

Please review your order carefully before submitting it.

Because many of our products are food products that may require preparation, packaging, freezing, or other fulfillment steps, cancellation requests may not be possible after an order has been processed or prepared.

If you need to request a cancellation, contact us as soon as possible.

We will review cancellation requests based on the status of the order and our ability to stop fulfillment.

LOCAL PICKUP ORDERS

Orders selected for local pickup should be collected according to the pickup instructions provided with the order.

Customers are responsible for promptly receiving and appropriately storing frozen or perishable products after pickup.

If you are unable to collect your order as scheduled, please contact us as soon as possible.

LOCAL DELIVERY ORDERS

Local delivery may be available in select Texas communities, including Monahans, Grandfalls, Wickett, and Pyote.

Delivery availability, schedules, fees, and delivery areas may vary.

If there is an issue with a delivered order, please contact Hogg Ranch Meat Company promptly so that we can review the situation.

If delivery is performed through a third-party delivery service, additional terms and policies from that provider may apply.

DOORDASH ORDERS

Orders placed through DoorDash or another third-party ordering platform may be subject to that platform's refund, cancellation, delivery, and customer-service policies.

For orders placed directly through a third-party platform, customers may need to contact that platform regarding certain order or delivery issues.

Hogg Ranch Meat Company is not responsible for policies or decisions made independently by third-party platforms.

REFUNDS

If Hogg Ranch Meat Company determines that a refund is appropriate, the refund will generally be issued to the original payment method used for the purchase, unless another arrangement is agreed upon.

The time required for a refund to appear in your account may depend on your bank, credit card company, or payment provider.

EXCEPTIONS

Nothing in this Refund Policy is intended to limit any rights or protections provided to consumers under applicable law.

We reserve the right to evaluate refund and replacement requests individually based on the circumstances of each order.

CONTACT US

If you have questions about a purchase or need assistance with an order, please contact us:

Hogg Ranch Meat Company
101 South Betty Avenue
Monahans, TX 79756
Phone: (432) 813-8287
Email: sales@hoggranch80.com